The right person hears first, and fast.
Severity decides who gets paged, and it escalates if nobody acts.
In short
Every incident gets a priority from its severity and type. The right people are told their preferred way. If nobody acts, it escalates to the next person on a timer. Policies are set per facility, so a serious event never waits in an inbox.
SAMPLE RECORD · SYNTHETIC DATA
Routing and escalation
Priority from severity
Immediate, urgent or routine, set from harm level and incident type.
Escalation timers
An immediate incident escalates after a short window. An urgent one waits longer. Each facility sets its windows.
Role-based recipients
Medical director, director of nursing, EHS manager, plant manager, administrator: whoever your policy names.
Notification preferences
Each person picks how to be told. Email carries a link to the portal, not patient details.
Regulator clocks
Some types start a reporting clock, like abuse allegations and severe injuries. The record flags the deadline. Automated rules are rolling out.
Rolling out
From first touch to done.
- Set the policyChoose who is told for each priority, and when it escalates.
- Incident arrivesPriority comes from harm and type.
- Owner toldWith a link to the record.
- Escalate if idleThe next person is told automatically.
Routing and escalation: frequently asked
Something we missed? Ask us, and a person answers.
Can we route differently by site?
Yes. Each facility sets its own routing and escalation windows. A surgery center and a plant in one organization can follow different policies.
Do notifications contain patient information?
No. Notifications link to the record in the portal. They carry no incident narrative or patient details.
What happens if the owner is out?
Escalation moves to the next role in the policy. An administrator can also reassign the owner at any time.
Start with one incident.
Create your kit in about ten minutes and report the first incident the same day. Free to start, no card.