IncidentKit vs Performance Health Partners
Event reporting and quality software for healthcare, with rounding, audits, peer review and surveys, plus high touch service.
Short answer
Performance Health Partners is best for: Hospitals (including critical access), community health centers, ASCs, long term care, home health, hospice and behavioral and addiction treatment. Also government and correctional settings. Choose IncidentKit if you want prices you can read on a page, a BAA on the regulated plan and no seats, modules or setup fee.
Feature by feature
“Not stated publicly” means we found no public statement either way. It does not mean the product lacks the capability.
| Capability | IncidentKit | Performance Health Partners |
|---|---|---|
| Self-serve start | YesStart free and report your first incident the same day. | NoPublic path is a demo request. PHP describes tailored training and onboarding. |
| Public pricing | YesFree Open plan; Regulated listed per site per month; Network by quote. | NoNo prices or plan tiers on the public site. |
| Free plan | YesOpen plan: unlimited reporters, 50 incidents a month, for non-patient incidents. | Not stated publiclyNo free plan or trial is mentioned on the pages reviewed. |
| AI-assisted intake | YesLauren asks follow-ups and drafts the report; a person always reviews and signs. | Not stated publiclyNo AI features are described on the pages reviewed. |
| Voice reporting | Rolling outVoice intake is rolling out. | Not stated publiclyVoice reporting is not mentioned on the pages reviewed. |
| Mobile and QR reporting | YesInstallable web app, QR quick report, offline queue for quick reports. | YesReporting works on desktop, mobile and tablet. PHP says a report can be filed in under two minutes. |
| Investigation and RCA tools | PartialContributing factors and five whys today; fishbone and fault-tree templates rolling out. | YesBuilt in root cause analysis with drill through reporting is listed for its incident software. |
| Corrective action (CAPA) workflow | YesOwner, due date, evidence, effectiveness check; closure requires verification. | YesDue dates, corrective actions and next steps can be assigned and tracked, with notification routing and automated workflows. |
| QAPI and accreditation reporting | YesQAPI summary and per-incident packets; survey packets rolling out. | PartialCompliance and audit tools support Joint Commission and CMS accreditation readiness, with audit templates. QAPI summaries are not described. |
| OSHA 300, 300A, 301 support | Rolling outOSHA 300, 300A and 301 outputs are rolling out. | Not stated publiclyThe site describes employee and patient safety software, but OSHA recordkeeping is not mentioned. |
| Multi-site and roles | YesOrganizations, facilities, six roles, SSO. | YesPHP says it suits large health systems and private providers with many sites. A case study describes rounds across 17 sites. |
| Open API | PartialRead API and signed webhooks; write API on the roadmap. | Not stated publiclyEHR interoperability is mentioned; single sign-on and an API are not described. |
| HIPAA BAA available | YesBAA included on Regulated and Network plans. | Not stated publiclyA BAA is not mentioned on the pages reviewed. PHP links to a trust page that could not be read without scripts. |
About Performance Health Partners
Performance Health Partners (PHP) sells software for incident and event reporting, digital rounding, compliance audits, peer review and patient surveys. Event Reporting is its core product. Its site lists settings that overlap with surgery centers and post acute care: ASCs, long term care, skilled nursing, home health, hospice, behavioral health, community health centers and hospitals. KLAS ranked PHP first in its category in 2026, the fourth year running. PHP joined Sentact in December 2025.
- Best for
- Hospitals (including critical access), community health centers, ASCs, long term care, home health, hospice and behavioral and addiction treatment. Also government and correctional settings.
- Ownership
- Acquired in December 2025 by Sentact, which also bought the Vizient Patient Safety Organization. Sentact's own ownership is not disclosed in the announcement.
- Scale (company-reported)
- PHP's home page (read 2026-10-05) says more than 100,000 healthcare professionals use its incident software. Sentact's December 2025 announcement says the Vizient PSO bought with PHP has 332 participating organizations. That is a PSO figure, not PHP's customer count.
- Pricing model
- Priced by quote and sold through sales. Training is described as included, with no extra fees. (not published). No prices are published. A February 2025 announcement says PHP joined CommonWealth Purchasing Group's network of 800+ member organizations, with no discounts stated. In KLAS's 2025 interviews, 100 percent of PHP customers asked (n=29) said it avoids charging for every little thing. That is opinion, not a price list.
What to weigh
Where Performance Health Partners is strong
- Best in KLAS for the fourth year in 2026. In 2025 it scored 96.0 from 30 organizations against an 83.9 market average.
- Setting coverage close to IncidentKit's, with case studies that include a surgery center.
- Fully configurable forms and workflows. PHP says reports take under two minutes.
- Training is described as included, and PHP says support responds within 24 hours.
- Tools for rounding, audits, peer review and surveys, and a parent that owns the Vizient Patient Safety Organization (332 participating organizations).
Trade-offs to consider
- No published pricing and no way to start without a demo.
- The 2025 Sentact acquisition means roadmap, packaging and support may change. PHP says its platform is being merged with Sentact's.
- Public pages do not describe AI, voice, SSO, an API, a BAA or OSHA recordkeeping.
- No setup timeline is published.
- Claims and enterprise risk tools are not listed.
Which one fits you.
Choose Performance Health Partners if
- You value independent satisfaction data and a vendor KLAS has ranked first four years running.
- You are a health center, behavioral health provider, hospital or ASC and want incidents plus rounding, audits and peer review from one vendor.
- You want fully configurable forms and high touch service.
- You want a vendor tied to a Patient Safety Organization through its parent, and will confirm how that applies.
Choose IncidentKit if
- You want prices you can read on a page, a BAA on the regulated plan and no seats, modules or setup fee.
- You want conversational intake with Lauren, where a person signs every AI draft.
- You want actions that cannot close until verified, and QAPI and survey packets from the records.
- You run mixed sites in one account, such as a surgery center and a plant, with packs for each.
Moving from Performance Health Partners to IncidentKit
Why teams move
- A new owner prompts a fresh look at roadmap and pricing.
- The team wants AI intake and public pricing.
- Leaders want one account for healthcare and other sites.
How migration works
PHP does not publish export formats. Ask for incidents, investigations, action plans and attachments with dates and IDs kept. IncidentKit imports CSV history and sets up migration for you. See import and migration.
See switching from legacy incident software and import and migration.
IncidentKit and Performance Health Partners: frequently asked
Something we missed? Ask us, and a person answers.
How does Performance Health Partners price its software?
PHP does not publish prices. Buyers get a quote after a demo. PHP says training is included with no extra fees. Ask what changed in pricing after the Sentact acquisition.
Who owns Performance Health Partners?
Sentact bought PHP in December 2025, along with the Vizient Patient Safety Organization. PHP's founder and chief executive, Heidi Raines, joined Sentact as chief strategy officer. The announcement did not give deal terms or Sentact's own backers.
Does Performance Health Partners work for surgery centers and nursing homes?
Its site names both settings, plus home health, hospice, behavioral health, community health centers and hospitals. Case studies include a surgery center and community health centers. Ask which forms and reports come ready for your setting.
How does KLAS rate Performance Health Partners?
KLAS named PHP the top provider in its category in 2026, the fourth year in a row. In 2025 it scored 96.0 out of 100 from 30 organizations, first of six and well above the 83.9 market average. KLAS scores reflect customer interviews, not features.
Does Performance Health Partners use AI for incident reporting?
The public pages reviewed do not describe AI, voice or conversational intake. PHP stresses configurable forms, fast reporting, dashboards and support. If AI intake matters, ask PHP and Sentact what exists today.
Where this comes from.
- Performance Health Partners: home page
- Performance Health Partners: incident and event reporting
- Performance Health Partners: compliance and audit tools
- Performance Health Partners: case studies
- Performance Health Partners: about us
- Sentact: acquires Performance Health Partners and Vizient PSO (2025-12-15)
- HIT Consultant: Sentact acquires Performance Health Partners and Vizient PSO (2025-12-15)
- Sentact and PHP: Best in KLAS 2026 press release (2026-02-04)
- Chinook Observer: CommonWealth Purchasing Group and PHP partnership (2025-02-19)
- KLAS: 2025 Best in KLAS, Healthcare Safety, Risk and Compliance Management
- KLAS: 2026 Best in KLAS, Healthcare Safety, Risk and Compliance Management
Public information verified Oct 5, 2026. Products, pricing and ownership change. We are a vendor, so verify details that matter to you directly with Performance Health Partners. See a mistake? Email hello@incidentkit.ai with a source and we will correct it.
Try IncidentKit alongside Performance Health Partners.
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